Return
RETURN AND EXCHANGE (FOREIGN ORDERS)
Unfortunately, we do not yet offer return labels for orders outside Denmark. You must therefore contact a shipping company of your choice and send your package via the selected company (e.g. at the post office or similar). You must cover the return costs yourself. Incl. customs/VAT if you return outside the EU.
You have a 14-day right of return, which starts on the day you receive your item in a parcel shop or at your address.
It is your responsibility to ensure that your package reaches us, and we therefore recommend always sending it with a tracking number. Using tracking number is essential to have money back insurance as packages can be lost if sent as regular mail.
Important: Send the package directly to the specified address, as we do not collect packages from kiosks or post offices.
CUSTOMS, VAT AND OTHER CHARGES Outside the EU: If you have paid customs or other charges on your order, these will not be refunded on returns.
Return address:
ParcelFeeder
c/o VENDERBY'S
Midtager 29
2605 Brøndby
Email: kontakt@venderbys.dk
Phone: +4542516130
ALWAYS remember to include your name and order number on the package so that we can identify that it comes from you. Otherwise, we do not know where the amount should be refunded to.
When we have received your return item, you will receive an email message. It can take up to 10 working days before the amount is refunded to your account.
EXCHANGE:
It is not possible to exchange an order. If you want a different item, you must return the original order, after which it will be refunded and you can place a new order.
However, it is possible to exchange your webshop order in our physical store in Copenhagen.
WE CANNOT ACCEPT YOUR PACKAGE FOR RETURN/EXCHANGE IF:
- The return period of 14 days has been exceeded.
- The item(s) are not properly packed.
- The item(s) has traces of perfume, make-up or the smell of smoke.
- Hangtags or tags are removed or damaged.